Coaching to Set Expectations and Goals

Case Study

The Problem

Benji * (the head of operations) was reluctant to create goals. He viewed them as a way to put pressure on him and his team and for management to check his progress. He had an issue with accountability and was scared of not hitting agreed goals.

How My Coaching Helped

I encouraged Benji to consider changing his mindset. We worked through his fears and perception that goals were only for his bosses’ use.

He accepted goals would help focus his team’s work. He realised he could use them to encourage effort, better coordinate team members and ultimately increase output and quality.

The Result

He agreed on a range of goals – targeting volume, quality, waste, production lead times, and planning. 

He shared these goals with his team and amended some, so his team were also happy. The metrics trended upwards.

The team increased focus and coordination – and hit its targets.

Contact me today to relieve your headache – and improve your performance. You’ll be pleased you did.

*All names have been charged to respect their privacy.